The company is specialized in component level repairs and has vast experience in repairing and maintaining of monitors, CRT and LCD panel's, Notebooks, PC products and consumer electronics.
Apart from the standard warranty repairs, Alman Hellas is providing a 24/48 hours customer on-site exchange service, as well as loan or replacement sets to the users when needed.
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ALMAN Hellas is a company providing specialized after sales services for Monitors, PC, Notebooks, Printers, Peripherals, Components and Electronic Equipment. Responsibility, reliability and quality are the company's principles as far as customers, suppliers, and employees are concerned. Alman Hellas is partner of Teleplan International BV and part of its worldwide service network. The service premises for Greece are located in Athens covering all the entire country. Helpdesk services Alman Hellas organized and operates professional Helpdesk and hotline services on different support levels. Repairs The company is specialized in component level repairs and has vast experience in repairing and maintaining of monitors, CRT and LCD panel's, printers, professional broadcasting equipment, LCD projectors, communication equipment, Notebooks, PC products and consumer electronics. On site and logistics Handling Apart from the standard warranty repairs, Alman Hellas is providing a 24/48 hours customer on-site exchange service, as well as loan or replacement sets to the users when needed. The performance on a five-day repair Turn-Around-Time is consistently over 95%, and for a 24/48-hour exchange service program the company's performance exceeds in Athens 98% Alman Hellas is capable of extensive reports on customer requirements, including call registration, RMA number, customer name, product, model, type and serial numbers, fault description, as well as analyses using IRIS coding. As a result of this specialization Alman Hellas has exclusive in Greece the authorization on different products for the after sales service from a large number of manufacturers and dealers, such as: Philips, Samsung, Acer, Viewsonic, Xerox, 3M, AOC, MSI, Proview, Innolux, Qisda, Hyundai, Fujitsu Siemens, Mirai, Benq, Techview The company is capable of successfully meeting market demands on short notice. This is the principally due to the high quality technical equipment and further to its exceptionally trained personnel who enrich the company with long experience and specialized technical knowledge. |