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ALMAN Hellas is a company which provides specialized after sales services for Monitors, LCD TVs, PC, Servers, Notebooks, Netbooks, PDA, Printers, Projectors, Smart phones, Peripherals and technical support on electronic IT equipment and Enterprise systems.
Responsibility, reliability, efficiency and quality are the company's principles for the support of customers and suppliers.
The service premises for Greece are centrally located in Athens.
Alman Hellas is capable of meeting market demands successfully on short notice. This is principally due to its high quality technical equipment, organization, efficient productivity and its exceptionally trained personnel which enhance the company’s long experience and specialized technical knowledge.
Helpdesk services
Alman Hellas operates professional Helpdesk and hotline services on various support levels.
Repairs
The company offers IMAC and Break and Fix on field services by offering flexible SLAs and specialized in-house component level repairs. It also has vast experience in repairing and maintaining monitors, LCD TVs, printers, projectors, communication equipment, Notebooks, Netbooks, PDA, Smart phones, consumer electronics, Peripherals, Servers, PC & Network products and systems.
On site Exchange and Logistics
Apart from standard warranty repairs, Alman Hellas provides a 24/48 hours customer on-site exchange, pick up and return repair services, as well as rental or replacement units to the users when needed. The company also provides very successful and efficient spare parts management and disposal services.
Partners and Brands
Alman Hellas has the exclusive authorization for the after sales service and support of various products in Greece, from a large number of manufacturers, such as:
Philips, Samsung, Acer, Viewsonic, Xerox, 3M, AOC, MSI, Proview, Innolux, Qisda, Hyundai, Fujitsu, Siemens, Mirai, Techview, NEC, Packard Bell, e-machine.
Company Reports
Alman Hellas is capable of offering extensive reports of customer requirements, such as call registration, RMA number, customer name, product, model, type and serial numbers, fault description, as well as analyses using IRIS coding by supporting various on line manufacturer’s reporting systems.
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